Terms of service.
Shipping Policy (EU UPDATE)
Delays can be expected due to new Brexit legislation (1st Jan 2021) slowing down movement at the boarder. Some couriers have suspended services entirely.
Buyers from outside the U.K. also need to be aware that additional customs and VAT charges may occur in order to receive your item. I will make sure the correct customs forms and invoice are attached to the parcel in order to minimise any delays and extra charges.
Shipping Policy (Regular)
You should expect dispatch in 1 day-2 weeks after receipt of order. I endeavour to meet the following schedule:
Orders will be despatched 1-3 days for in-stock original artwork and where payment verification is successful if the order is received Monday to Friday. Orders placed on Saturday and Sunday to be despatched by the end of the following business day.
Deliveries are made Monday to Saturday, excluding bank and public holidays. Delivery time is usually 3 - 4 days from despatch if in the U.K.
Deliveries to areas outside the U.K. may take a little longer.
I will provide tracking information by email after your goods have been despatched. Please use this service to follow the progress of your delivery. If you need assistance, please feel free to contact me.
Current delivery charges will be displayed at the checkout and included in your total order amount.
Please be aware that shipping costs are calculated per piece.
Returns, Refunds & Exchange Policy
Thank you for collecting original art work from Lindsay Mapes.
If you are not entirely satisfied with your purchase, I’m here to help.
My paintings can be returned within 7 days of the original purchase of the product. Unfortunately, I cannot offer exchanges as each piece is unique in itself.
To be eligible for a return, please make sure that:
The painting was purchased in the last 7 days
The painting is in its original packaging
The painting isn’t used or damaged
Paintings that do not meet these criteria will not be considered for return.
Please contact me before you send the product:
– By email: Lsmapes@gmail.com
The return address will be established on email receipt:
Shipping charges:
Shipping charges incurred in connection with the return of a painting are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the painting during shipping, both to and from Lindsay Mapes.
Damaged items
If you received a damaged product, please notify me immediately for assistance.
Sale items
Sale items can be refunded with the same process.
Contact us
If you have any questions about my Returns, Refunds and Exchange Policy, please contact me:
- By email: Lsmapes@gmail.com
Customer Care
I am committed to providing an honest and efficient service, delivering works in a timely manor. I will always communicate with the customer and ensure their wishes are met to the best of our abilities.
Privacy & Safety
I am strongly committed to the protection of personal data. I will never distribute your information to third -party entities. I will only use your personal data for the sole purpose of the transaction at hand.
If you have any further questions about our privacy policy please contact me on: Lsmapes@gmail.com
Art Dealer Inquiries
I am always open to new adventures and avenues. If you are an art dealer/exhibitors and wish to work together, then please do not hesitate to contact me at Lsmapes@gmail.com
Payment Methods
Credit / Debit Cards
Offline Payments
PayPal